How can I get directions?
How do I use the Search Optimizer?
How can I get directions with multiple stops?
Why can’t HopStop recognize an address?
How do I report a problem with directions?
How are bike routes calculated?
How are calories burned calculated?
How are carbon emissions savings calculated?
How do I check-in in advance?
What are HopStop Alerts?
How does text messaging work and how much does it cost?
Does HopStop have mobile apps?
How can I submit a city landscape photo?
How can I offer subway directions from my own web site?
What are cookies and how does Hopstop use them?
What is Hopstop’s Privacy Policy?
How can I advertise on HopStop?

How can I get directions?

1. Select Round-Trip for return directions or Multi-stop if your trip has more than 1 destination.
2. Fill out your starting address. To select your current location, click Current Location and allow your browser to share your location. Click Find on a Map to select your starting point from a map of your city, then click the X on the top right hand corner to exit the map. Find on a Map and Current location will generate a latitude and longitude co-ordinate, so don’t be alarmed by the string of numbers that appear.
3. If you’re looking for directions in New York City, make sure to select the correct borough.
4. Follow the same instructions for your Destination Address.
5. Choose your Departure Time.
6. Select your Walking/Transfer Preference.
7. Select your preferred Transportation Mode by clicking the icon for that mode of transportation.
   

   

8. Click GET DIRECTIONS.

Tips:

• Exclude apartment numbers or any other unnecessary information
• Make sure you’ve selected the right borough (if you’re in NYC)
• Double check the spelling of the street name
• Include the zip code, if you know it
• Try formatting your addresses with commas:

90 Park Avenue, New York, NY, 10016

How do I use the Search Optimizer?

The Search Optimizer allows you to make changes to your search query right from your search results.

Update your Departure Time by clicking the day or time.

Select your desired mode of transportation under Transportation Mode.

Choose Less or More walking under Route Preferences.

Select your vehicles preferences to include or exclude specific subway lines, regional rail lines or private vehicles under Vehicle Preferences.

Move the slider under More Options to set your preference for the maximum amount of miles walked.

Change your language setting under More Options.

Click APPLY CHANGES to generate new directions.

How can I get directions with multiple stops?

Select Multi-stop.

Click +Add Stop to add more destinations.

Fill in your starting address, stop address(es) and destination address then click Get Directions.
Please note that Multi-stop directions may take a bit longer to calculate.

Why can’t HopStop recognize an address?

We locate addresses through a process known as geocoding, which is a fancy way of saying that we do our best to recognize any and all address entries. Sometimes we may need help to recognize the address, so please try using some of the following tips to increase the likelihood that we’ll recognize your address on the first try.
Tips:

• Exclude apartment numbers, or any other unnecessary information
• Make sure you’ve selected the right borough (if you’re in NYC)
• Double check the spelling of the street name
• Include the zip code, if you know it

How do I report a problem with directions?

To report any problems you come across, please post them in our Community Forum under Report a Problem, or email us at feedback@hopstop.com. Please provide as much information as you can, it’s helpful if you include a link to the directions themselves.

From the iPhone and Android app:

• From directions hit the Share button
• Select Email
• Add your comments and email it to feedback@hopstop.com

How are bike routes calculated?

Bike routes are calculated by prioritizing officially designated bike lanes, which are marked in green within the directions and map that HopStop generates.

Biking directions are available in New York City, San Francisco, Chicago, and Washington DC.

Scenic biking routes are also available in Manhattan.

We’ll be adding biking directions in more cities as well as making them available on our iPhone and Android apps soon! If you’d like to see biking directions in your city, please let us know in our Community Forum or by emailing us at feedback@hopstop.com.

How are calories burned calculated?

This number is based on the amount of walking or biking your route involves. Calories burned are estimated and for informational purposes only. Actual calories burned may vary for different individuals. Our calories burned calculation are intended to promote healthy choices and more active transit routes.

How are carbon emissions savings calculated?

This number is based on the carbon emissions per passenger generated by your transit, walking or biking route in comparison to driving. Carbon emissions savings are estimates, and for informational purposes only. Our carbon emissions savings calculation are intended to promote more environmentally friendly transit routes.

How do I check-in in advance?

If you’d like to let your friends and family know where you’re heading, you can check-in in advance. Between your directions and maps you’ll find this box:

To share your plans on Facebook, simply click Share and your destination address and time of arrival will be posted on your Facebook wall, along with a direction link for your friends to join you.

To share your plans on Twitter, click the Twitter logo, then click Share. Your destination address, time of arrival, and a direction link will be tweeted.

You may be prompted to log into your Facebook or Twitter account if you aren’t already logged in.

What are HopStop Alerts?

HopStop Alerts are a new feature that we’ll be launching soon. Sign up for HopStop Alerts to find out when your MTA subway line or train is experiencing delays.

How does text messaging work and how much does it cost?

Text Messaging is a convenient way to send text messages directly to a mobile phone. The person receiving your message must subscribe to a wireless service plan that includes text messaging, which may have a fee. Most carriers limit each text message to about 160 characters, so we suggest you edit the message to reduce the number of messages sent. You must be a registered MyHopStop user to request directions by text message. Sign up for MyHopStop.

Does HopStop have mobile apps?

HopStop is available for the iPhone (download HopStop iPhone app), Android (download HopStop Android app), and BlackBerry (download HopStop BlackBerry app). We’re launching a Windows Phone app soon. Sign up to find out when our Windows Phone app launches.

In the meantime, we have a Blackberry launcher, and a mobile site. You can also send HopStop directions to a cell by text message.

How can I submit a city landscape photo?

If you’d like to have your city landscape picture featured on HopStop, email a high resolution version to citylandscapes@hopstop.com for our consideration. Please note that we may not use every photo that’s sent to us. If your photo is chosen we will credit you and feature you on our blog.

How can I offer subway directions from my own web site?

HopStop offers several options for adding maps and subway directions to your own web site. For information on ways to customize HopStop maps and subway directions for your web site, see our Business Solutions.

What are cookies and how does Hopstop use them?

A cookie is a small amount of data that is sent to your browser from a web server and may be stored on your computer’s hard drive. HopStop uses cookies to remember your preferences so you don’t have to enter the information every time you visit our site.

What is Hopstop’s Privacy Policy?

HopStop is committed to safeguarding your privacy online. We do not share any information you provide us with any third party companies. Please read our full privacy policy for more details.

How can I advertise on HopStop?

Find out about advertising opportunities on HopStop.